Marketplace Policies

Buyers must use accurate account, payment, recipient, phone, email, and delivery address information. Buyers are responsible for reviewing listing details, quantities, seller return settings, shipping charges, taxes, and the final checkout summary before authorizing payment.

• All item payments must be completed through VaultMKT checkout.
• Buyers may edit a delivery address only before the seller creates or purchases a label and only when the order state allows it.
• Buyers may not buy their own listings, abuse returns, file false disputes, misuse chargebacks, or attempt to obtain items without valid payment.

Sellers must complete VaultMKT seller onboarding, email verification, Stripe Identity verification where required, Stripe Connect payout setup, and Shipping From address setup before using protected seller workflows.

• Sellers must own or be authorized to sell every listed item.
• Listings must accurately describe title, category, condition, grade, certification number, quantity, price, photos, package dimensions, and material defects.
• Sellers must use VaultMKT's in-app packaging video workflow when required. External packaging videos do not replace the required live in-app recording.
• Sellers must ship the purchased item only, use VaultMKT-generated labels where required, and maintain a valid Shipping From address.

VaultMKT production shipping uses Shippo for address validation, live carrier rates, label purchase, and tracking updates. Carrier tracking webhooks may automatically move orders to label created, shipped, out for delivery, delivered, or exception states.

• Sellers must have a reasonable basis for any handling or shipment timing shown or implied in the Service.
• If an order cannot ship within the stated handling time, or within the required default shipment period when no clear time is stated, VaultMKT may require buyer notice, buyer consent to delay, cancellation, refund, seller enforcement, or another legally required action.
• Once a label is purchased, the delivery address is locked to preserve label, tracking, fraud, and dispute integrity.
• Insurance, signature confirmation, service level, label cost, and tracking data are based on the purchased label and provider response.

Seller return settings are captured at purchase and control ordinary return eligibility for that order. If a seller accepts normal returns, the buyer may request a return after delivery during the configured return window, currently 7 days unless VaultMKT changes it.

• Sellers decide ordinary return requests when the order is eligible and no admin dispute controls the outcome.
• Sellers may cancel and refund a paid order before shipment when VaultMKT permits, such as when an item is unavailable, damaged, or listed incorrectly.
• Refunds generally go back to the original payment method through Stripe and may take additional time depending on the payment method and processor.
• Chargebacks, payment disputes, fraud review, or payment processor action may affect refund timing or outcome.

Buyers may open eligible disputes only after an order has been marked shipped and within the applicable dispute window. Rookie seller orders generally use a 72-hour post-delivery dispute window; Pro seller orders generally use a 48-hour post-delivery dispute window.

• Eligible dispute reasons may include item not received, item not as described, damage, fraud, or supported return disputes.
• VaultMKT may review listing records, order data, payment data, tracking, packaging video, messages, photos, uploaded evidence, return records, and account history.
• Admin outcomes may include refunding the buyer, releasing funds to the seller, splitting an outcome, holding funds, suspending an account, or taking another platform action.
• Dispute results do not limit card-network chargeback rights or payment processor reviews.

VaultMKT is for trading cards and related collectibles that can be lawfully sold by the seller. VaultMKT may remove listings, cancel orders, withhold payouts, report activity, or suspend accounts when prohibited activity is suspected.

• No counterfeit, stolen, altered, fraudulently graded, infringing, unsafe, illegal, sanctioned, or prohibited goods.
• No misleading condition claims, false grades, false certification numbers, undisclosed defects, manipulated images, bait-and-switch listings, or quantity misrepresentation.
• No off-platform fee avoidance, payment circumvention, forged tracking, fake labels, evidence tampering, collusive activity, shill activity, review manipulation, harassment, malware, or privacy violations.

Pro is a recurring seller subscription. Unless checkout says otherwise, Pro is $49 per month after any displayed trial or promotional period. Pro renews until canceled.

• VaultMKT or Stripe will show the recurring price, billing interval, trial terms where applicable, and cancellation path before enrollment.
• Sellers can cancel through the seller billing area when available or by contacting support.
• Cancellation generally leaves Pro active until the end of the paid billing period. Failed payments, chargebacks, or Stripe subscription events may suspend or end Pro access.